The Watch Ads button is not displaying.

You will not be able to see ads if you are still underage. We base this on the date of birth you gave us when you first started the game.Onc...

"Unfair Practices Detected" or "Inappropriate conduct towards other players detected" Warning Displayed in Co-op Shows

If BAD notes continue for an extended period of time due to a Player being intentionally absent or such while playing a Co-op Show, it will ...

Unable to log in after getting a message that says "Authentication failure or unable to access server."

This message appears when your data cannot be accessed properly when you launch the app.If there are no issues with your internet connectivi...

What languages are supported?

It is only playable in English.

What is Block feature?

A Block button will now be displayed on other players' profiles. If you activate this for a player, they will be blocked, reducing contact b...

Is there a way to reduce the app's file storage?

You can reduce the app's file storage by changing your Music Video Files settings.Tap Manage Memory under Music Video Files to set the numbe...

How do I send friend requests?

Friend requests can be sent from the Co-op Show results screen, from the profile screen of the player you want to befriend, or by going to H...

What is a Custom Profile?

In contrast to the Default Profile, which has a fixed design, this feature allows users to design their own original profile by using variou...

What is a Friend Invitation?

This is a feature that allows you to invite your Friends to a private room for Co-op Shows or Virtual Shows.Players will receive a notificat...

How do I hide my own online status?

To hide your online status, go to Options > System > Online Status and select OFF.

My friend request disappeared from the pending list?

A pending friend request will be removed if it is rejected, or if the recipient doesn't approve it within 7 days.

Is there a limit to how many friends I can register?

You can register up to 100 players as friends. Once you reach this maximum, you will not be able to send or accept any more friend requests.

What does the heart symbol next to friends on the Friends List mean?

Tap this mark to add that friend to Favorites.Favorited friends will be displayed at the top of your Friends List.

I didn't get my login bonus.

The login bonus is available only once per day.It resets daily at 04:00AM PT. Log in after that time to receive the login bonus for that day...

What does the mute option do?

This option hides Fan Messages from the Lobby Chat of selected players.Tap an Avatar and you'll see a speaker icon. Tap this icon to mute or...

I can't input certain characters when entering my name or comment.

Some input methods on your device may be incompatible with the game.Try using a different input method.

What happens if I clear the cache?

After clearing the cache, data will need to be redownloaded from the server.Please note that your progress in the game will not be deleted.C...

Can I adjust the volume?

To adjust show and system volume, go to Menu > Options > Volume.Please note that the volume settings on your device also affect the ga...

My screen keeps getting rotated.

Go to Menu > Options > System > Lock Screen and change the settings to "ON" to prevent the screen orientation from changing.You can...

What are notifications?

It's a default setting enabling you to receive event and other notifications from the game on your device.

Which devices are recommended?

A list of recommended devices can be found below (current as of May 2025).Please be aware that if the app is installed on devices that have ...

What are the restrictions and prohibitions for players?

The actions prohibited in this game are as follows.Article 10: ProhibitionsYou agree to not commit any of the following acts in/with this Se...

Another player is violating the Terms of Service.

You can report players violating the Terms of Service by going to Menu > Support > Game Operation/Progress. Make sure to include the p...

The game can't connect.

Depending on your online connection, it may take some time for the game to connect to our servers. Your connection may become unstable if yo...

Does changing the time settings on my device affect the game?

Changing time settings on your device may lead to unpredictable errors in the game.Please be aware that we will not be able to restore your ...

Can I play the game with my device set to the timezone of another country?

If you change to a timezone from a country outside your regional version of the game, we cannot guarantee that it will work as intended.Plea...

The app isn't working correctly on my rooted device.

We cannot guaranteed that the app will work as intended on rooted devices. Please be aware that playing the game on a rooted device may lead...

Can I play for free?

The game can be played for free from beginning to end. Purchasing the paid items on offer is optional.Please note that your mobile carrier m...

How do I contact customer support?

If you wish to contact customer support , please use the new support chat, which can be found by opening the in-game Menu, then tapping on [...

I can't find the answer to my question in the FAQ.

If you couldn't find the answer to your question on the FAQ, please contact customer support.To do this, go to Menu > Support > Suppor...

I'd like to send feedback to the developers.

If you'd like to send feedback, comments, suggestions, and/or words of encouragement to the developers, please use the [Message Developers] ...

I sent a customer inquiry yesterday but have not received a response.

When our support team replies to an inquiry submitted through the app, a notification icon will appear above the [Menu] button and the [Supp...