Please try the troubleshooting steps below to see if they resolve the issue:

 

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■Ensure that your device meets the minimum system requirements.

If your device does not meet the requirements, the app may not launch or may run poorly.

 

■Restart the app.

Please try closing the app and re-launching it to see if the issue is resolved.

 

■Restart your smartphone.

Please try turning your device off, and then turning it back on again.

 

■Switch to a more stable network or to a different connection type (such as switching from Wi-Fi to 4G/5G).

If you decide to use your carrier's data network, please make sure that your connection speed is not being throttled.

 

■Turn down the graphics if you're able to launch the game.

1.) Select the Menu button on the upper right corner of the Home screen, then go to [Options].

2.) Under the [Graphics] tab, turn down the settings and press [OK] to apply the changes.

 

■If your Android device has a microSD inserted, check where the app is installed at.

If the app is installed in your microSD, please move it to your device's internal storage.

 

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