Hey there, speedster! We’d love to hear from you! Just smash that button below and let’s chat!

Do you enjoy racing through levels with Sonic and friends? 🌟 What’s your favorite part of the game? Do you have any questions or thoughts? ...

How do I use a gift code?

On Mobile:Enter the gift code on this page and tap "Apply" to receive the rewards when you launch the app.NOTE: Inaccessible on PC browsers....

Why isn't my gift code working?

1. Please make sure that you entered the correct code.2. Make sure that the code is different from the code you have already earned.*Note th...

I want to know how to pre-register.

You can pre-register by clicking here to open the store page of your choice.  To complete, you can either [Pre-register], [Pre-order] o...

In which languages can I make inquiries?

The following languages are being supported by our customer service team: ・English・French・German・Spanish・Portuguese・Korean・Chinese - Tr...

[pre-registration]I want to check if pre-registration was successful.

How to Check Your Pre-Registration for Sonic RumbleWe understand that pre-registering for a game can sometimes be confusing. Here’s a simple...

[Creator Program] I'd like to join the Sonic Rumble Creators Program.

Thank you for your interest in becoming a creator program. We apologize for the inconvenience, but please contact us via the link below...

What is a SEGA Account?

A SEGA Account is a profile that lets you maximize SEGA's online services and offers a ton of benefits. Anyone can sign up, and it's free to...

I'd like to use Google Play Points.

You can exchange Google Play Points for in-game items and currency through the Google Play Store.*Please note that exchange may not be possi...

Can I get any of the pre-registration items even if I didn't pre-register?

Yes, you can.You can claim the pre-registration items from your in-game mailbox.The pre-registration items will be delivered to your mailbox...

Why haven't I received my newsletter verification e-mail?

The e-mail may have ended up in your spam folder, so please make sure to check it first. If it's not in your spam folder, please enable...

How do I redeem my Sonic Racing: CrossWorlds gift code?

On Mobile:Enter the gift code on this page and tap "Apply" to receive the rewards when you launch the app.NOTE: Inaccessible on PC browsers....

Why isn't my newsletter e-mail authenticated yet?

If the e-mail you registered has not been authenticated yet, you will get an error message that reads "You have not authenticated this email...

Why am I getting a "This code has already been used" error message when I enter a gift code?

This error message will pop up if you try to redeem a gift code that has already been used, or if you try to redeem the same item multiple t...

How do I subscribe to the newsletter?

To subscribe to the newsletter, select the envelope icon on the lower left corner of the Home Screen. Once you register all the necessary in...

Why can't I see the newsletter button?

The newsletter button will not appear in the Home Screen if the user is underaged.We kindly request your understanding and cooperation.

I accidentally entered the wrong age when subscribing to the newsletter.

You can attempt the newsletter registration again by reinstalling the game. Please make sure to link your account first before uninstalling ...

Where can I get a Sonic Racing: CrossWorlds gift code?

Gift codes are only included in the physical retail version from the regions listed below.Please note that the digital version does not come...

Can I enter a creator code for an item I already bought?

Creator codes cannot be entered for items that have already been purchased.Please make sure to enter your creator code before completing you...