List of Known Issues

Issues currently identified are as follows:・We have confirmed a bug where repeatedly tapping on the screen during the Shop tutorial will som...

Cannot find Sonic Rumble on App Store / Play Store

Currently, Sonic Rumble is only available in certain regions.We are planning to expand the services and language setting, so stay tuned for ...

Game is not working properly (not turning on, experiencing lag, etc.) *Troubleshooting Guide

Try the following steps to see if the problem can be solved.Please make sure that your device meets the system requirements.  If your d...

How to Report Bugs

For troubleshooting, please check the listed issues.If the problem persists or not being mentioned, please use the [Chat with us] link at th...

Showing “Tutorial not completed” and cannot be used even though the tutorial has been completed.

Some functions in the game, such as the mailbox and friends, can be released by advancing through the game.Even if the message “Tutorial has...

Why can't I use my name?

Some words cannot be used, including words that are offensive to public order and morals.If unable to set up, please try a different name.*M...

Item(s) gained is not showing

Various categories and tabs exist within the customization.There are also pages dedicated to missions and events.Please check once again to ...

Cannot see advertisements

Depending on your network and device conditions, you may not be able to view the advertisements properly.Please find the following FAQs.・Tro...

Ranking is not updated

The top 200 rankings will be updated as soon as possible.For rankings other than the above, please note that it may take us about an hour to...

No ranking rewards are given

There are no ranking rewards for local ranking.

Push notifications cannot be sent

If the birth date registered at the start of the game is underage, this function is restricted.

Crew name cannot be changed

If the birth date registered at the start of the game is underage, this function is restricted.

Unable to see some users profiles

Profiles can be set to private mode.You will NOT be able to see the user's profile if it is set to private.

Earned stickers cannot be used

The sticker you earn can be used during play by equipping them.Tap the sticker icon from the bottom left menu > Tap the sticker you want ...

List of Known Issues

Issues currently identified are as follows:・We have confirmed a bug where repeatedly tapping on the screen during the Shop tutorial will som...