List of Known Issues

Issues currently identified are as follows:The screen goes black while playing.→On December 5th, we fixed the issues that caused the screen ...

Cannot find Sonic Rumble on App Store / Play Store

Currently, Sonic Rumble is only available in certain regions.We are planning to expand the services and language setting, so stay tuned for ...

Game is not working properly (not turning on, experiencing lag, etc.) *Troubleshooting Guide

Try the following steps to see if the problem can be solved.Please make sure that your device meets the system requirements.  If your d...

How to Report Bugs

For troubleshooting, please check the listed issues.If the problem persists or not being mentioned, please use the [Chat with Us] link at th...

Showing “Tutorial not completed” and cannot be used even though the tutorial has been completed.

Some functions in the game, such as the mailbox and friends, can be released by advancing through the game.Even if the message “Tutorial has...

Why can't I use my name?

Some words cannot be used, including inappropriate words or invalid letters.If unable to set up, please try a different name.When choosing y...

Item(s) gained is not showing

Various categories and tabs exist within the customization.There are also pages dedicated to missions and events.Please check once again to ...

Cannot see advertisements

Depending on your network and device conditions, you may not be able to view the advertisements properly.Please find the following FAQs.・Tro...

Ranking is not updated

The top 200 rankings will be updated as soon as possible.For rankings other than the above, please note that it may take us about an hour to...

No ranking rewards are given

There are no ranking rewards for local ranking.

Push notifications cannot be sent

If the registered age at the start of the game is underage, this function is restricted.

Crew name cannot be changed

This function is restricted, if the registered age at the start of the game is underage.[Note]Minor / Underage players will not have the opt...

Unable to see some users profiles

Profiles can be switched to private mode, and when enabled, the user's profile will be hidden from view.

Earned stickers cannot be used

The sticker you earn can be used during play by following the below steps.Tap the sticker icon from the bottom left menu > Tap the sticke...

It causes error codes 51, 52, and 53.

This error occurs when the network connection is unstable.It may improve through the following steps.・Get to a location with a better networ...