List of Known Issues

Issues currently identified are as follows:■Mobile&PC・The screen goes black while playing.→On December 5th, we fixed the issues that cau...

Cannot find Sonic Rumble on App Store / Play Store

Sonic Rumble is currently only available in a certain number of countries.We are planning to expand the services and language setting, so st...

[Mobile version]Game is not working properly (not turning on, experiencing lag, etc.) *Troubleshooting Guide

Try the following steps to see if the problem can be solved.Please make sure that your device meets the system requirements.  If your d...

How to Report Bugs

For troubleshooting, please check the listed issues.If the problem persists or not being mentioned, please use the [Chat with Us] link at th...

Showing “Tutorial not completed” and cannot be used even though the tutorial has been completed.

Some functions in the game, such as the mailbox and friends, can be released by advancing through the game.Even if the message “Tutorial has...

Cannot change the name - “Invalid string” is displayed and the name cannot be changed.

If your desired name cannot be used, it may contain a prohibited word or invalid letter even if it doesn't appear so at first glance.  ...

Item(s) gained is not showing

Various categories and tabs exist within the customization.There are also pages dedicated to missions and events.Please check once again to ...

Cannot see advertisements

Depending on your network and device conditions, you may not be able to view the advertisements properly.Please find the following FAQs.・Tro...

Ranking is not updated

The top 200 rankings will be updated as soon as possible.For rankings other than the above, please note that it may take us about an hour to...

No ranking rewards are given

There are no ranking rewards for local ranking.

Push notifications cannot be sent

If the registered age at the start of the game is underage, this function is restricted.

Crew name cannot be changed

This function is restricted, if the registered age at the start of the game is underage.[Note]Minor / Underage players will not have the opt...

Unable to see some users profiles

Profiles can be switched to private mode, and when enabled, the user's profile will be hidden from view.

Earned stickers cannot be used

The sticker you earn can be used during play by following the below steps.Tap the sticker icon from the bottom left menu > Tap the sticke...

It causes error codes 51, 52, and 53.

This error occurs when the network connection is unstable.It may improve through the following steps.・Get to a location with a better networ...

[PC Version] I can't purchase Rumble Plus.

Rumble Plus is not available for purchase on the PC version.If you wish to purchase Rumble Plus, please purchase it on either the iOS or And...

[PC Version] When I move the camera, a horizontal line sometimes appears.

Enabling Vsync may improve the situation.Settings > Graphics Settings.

[Google Play Games] I can't play the game.

Currently, the service is available in the following select areas.= = =Hong Kong, Macau, Taiwan, Malaysia, Indonesia, Singapore, Philippines...

[Steam version] I can't play the game.

Currently, the Steam version is not available.We are working on it, so please stay tuned.

[PC version] There is no sound.

SonicRumble will output audio from the current playback device.Please make sure the audio playback device is turned on and the volume is not...

[PC version] Vibration is turned on, but it does not vibrate.

■ For keyboard & mouse usersNot supported by the game.■For Gamepad users・ If you are using a Bluetooth/wireless connection, please try p...

[PC Version] I can't operate the game.

Please make sure that your device is properly connected.■For GamepadsIf the message “Device disconnected” is displayed on the Sonic Rumble s...

[PC Version] The game does not run properly (does not start, heavy movement, etc.) *Troubleshooting Guide

Please try the following operations to see if the problem is resolved.・Check if your device meets the system requirements.If your device doe...

[PC Version] Ads are not displayed.

No ads are displayed on the PC version.Therefore, the benefit and use of watching ads is not available.**If you have linked your account, yo...

[PC Version] Cannot install the game.

Please make sure that you have enough drive space for your installation.If you are running security software, please allow “SonicRumble” on ...

[PC Version] The game screen has stopped working.

Try troubleshooting first to see if the problem is corrected.■[PC Version] The game does not run properly ( won't start, heavy movement, etc...

[PC Version] Forced Quit

The PC you are using may not meet the required specifications.Please check the system requirements.■[PC Version] What are the recommended sy...