List of Known Issues

・The descriptions in the Rumble Rankings rewards are incorrect.⇒ This issue will be fixed in the next update.・"!" badge on the Mission tab w...

Why can't I find Sonic Rumble on the App Store/Play Store?

Sonic Rumble is currently only available in a certain number of countries.We are planning to expand the distribution and supported languages...

[Mobile version] The game is not working properly (failed startups, in-game lag, etc.) *Troubleshooting Guide

Please try the following steps to see if any of them resolves the problem:Please make sure that your device meets the system requirements. &...

How to Report Bugs

For troubleshooting, please check the listed issues.If the problem persists or is not listed above, please use the [Chat with Us] button at ...

Why am I getting a "Tutorial not completed" message even though I've already cleared it?

Certain features in the game, such as the Mailbox and Friends, can be unlocked by progressing through the game.If the “Tutorial has not been...

I can't change my name: An “Invalid string” error gets displayed when I try to change it.

If your desired name cannot be used, it may contain a prohibited word or invalid letter even if it doesn't appear so at first glance.  ...

Why can't I find items I've obtained?

The customization menu has various categories and tabs within it.In addition, there are also pages dedicated to missions and events.Please m...

I can't view ads.

Depending on your network and your device, the in-game ads may not be displayed properly. Please check your network connection for any issue...

Ranking is not updated

The top 200 rankings will be updated as soon as possible.For rankings other than the above, please note that it may take us about an hour to...

Why didn't I get ranking rewards?

There are no ranking rewards for local ranking.

Why can't I send messages/push notifications?

This feature is restricted if the user is underaged.We apologize for the inconvenience, but we kindly request your understanding.

Why can't I change my Crew's name?

This feature is restricted if the age you registered when you first started the game is underage.[Notice]Minors/Underaged players will not h...

Why can't I see some users' profiles?

Profiles can be switched to private mode, and when enabled, the user's profile will be hidden from view.

How do I use Stickers I've obtained?

Stickers you earn can be used during Battles by following the steps below:Tap the Sticker icon from the bottom left menu, then tap the Stick...

I'm getting error codes 51, 52, and/or 53.

This error occurs when the network connection is unstable.The issue could be resolved through the following steps:・Get to a location with a ...

[PC Version] I can't purchase Rumble Plus.

Rumble Plus is not available for purchase on the PC version.If you wish to purchase Rumble Plus, please purchase it on either the iOS or And...

[PC Version] When I move the camera, a horizontal line sometimes appears.

Enabling Vsync may improve the situation.Settings > Graphics Settings.

[PC version] Why isn't there any sound?

Sonic Rumble will output audio from your current playback device.Please make sure your audio playback device is turned on and properly conne...

[PC version] How come I'm not getting vibrations even though I enabled it?

■ For keyboard & mouse users・The game does not support vibration for keyboard and mouse.■ For gamepad users・ If you are using a Bluetoot...

[PC Version] My controller/gamepad/keyboard/mouse won't work.

Please make sure that your device is properly connected.■For GamepadsIf the message “Device disconnected” is displayed on the Sonic Rumble s...

[PC Version] The game doesn't run properly (failed startups, lag, etc.) *Troubleshooting Guide

Please try the following steps to see if any of them resolves the issue:・Check if your device meets the system requirements.If your device d...

[PC Version] Ads are not displayed.

No ads are displayed on the PC version.Therefore, the benefit and use of watching ads is not available.**If you have linked your account, yo...

[PC Version] I can't install the game.

Please make sure that you have enough drive space for the installation.If you are running security software, please allow “Sonic Rumble” on ...

[PC Version] The game screen has stopped working.

Try troubleshooting first to see if the problem is corrected.■[PC Version] The game does not run properly ( won't start, heavy movement, etc...

[PC Version] The game froze/crashed.

The PC you are using may not meet the required specifications.Please check the system requirements.■[PC Version] What are the recommended sy...

I purchased a bundle with Skins, but I don’t see any additional stamps on my Stamp Card

Stamps will not be added in the following cases:・If the Skin is not eligible for stamps・If you get a Skin that you already have

The items on my shop are different from other players.

The items sold in the shop are partially randomized.In addition, the product lineup could vary from player to player.Thank you very much for...

"A security violation has occurred" keeps popping up (Error Code: 34, 41).

That message will pop up whenever the game detects abnormalities within your system. Please double-check your computer and your network for ...

[PC Version] I am getting a connection error when I try to log in.

We have identified a bug in the PC version which causes a connection error when users try to log in. We are still investigating the cause of...

【Updated 11/28】Why can't I link a new Apple account?

We are currently investigating an issue where users are unable to link new Apple accounts. We are planning to introduce a fix at a late...

【Updated 11/28】Why can't I transfer data through Apple account linking?

We are currently investigating an issue where users are unable to transfer data through Apple account linking. We are planning to intro...

Why can't I get the pre-registration items?

The pre-registration items will be delivered to your mailbox once you acquire the Sonic Skin from the Ring Shop.

Why can't I see the option to change my player name?

Minors are not allowed to change their names, so that option will not be displayed for them.Please understand that we cannot lift this restr...