How come my purchased items didn't get added to my account?

If your purchased items do not show up, please contact the corresponding app store to request a refund.For Android: It may take some time fo...

How can I check status and/or cancel Rumble Plus (subscription) services?

For the cancellation procedures, please refer to the following steps for the device you are using:<Android devices>1. Launch the appli...

Are there any age-based restrictions on purchases?

Depending on your location, the amount of money you can spend in-game may be restricted based on your age: ・Under 13 years old: up to 5...

What can you do by purchasing a Rumble Plus (subscription) service?

By purchasing Rumble Plus, you can receive the following perks: 1.) Daily GiftYou will receive the following gifts daily simply by logg...

Why can't I make purchases from Russia?

Sonic Rumble is currently only available in a certain number of countries and because of that, you may encounter technical difficulties with...

[PC Version] How do I cancel Rumble Plus?

We apologize for the inconvenience, but Rumble Plus cancellation cannot be performed on a PC.Please use your smartphone to unsubscribe.For m...

[PC Version] How come the items I purchased aren't showing up?

・Google Play GamesIt may take some time for your purchased items to show up. If your items still don't appear after 24 hours, send us an inq...

I'd like to inquire about Direct Purchase (FastSpring).

For inquiries regarding Direct Purchase (FastSpring), please use the following link:https://fastspring.com/consumer-support/

Why can't I purchase anything in-game?

If you are unable to purchase anything, please check the following:Make sure that your network connection is stable. If there is a problem w...

[PC Version] My paid items aren't showing up in Google Play Games.

If you're experiencing purchase-related issues, such as your paid items not showing up, you may be using an outdated version of the launcher...

What is a Direct Purchase (FastSpring)?

Direct Purchase (FastSpring) is a payment method available to iOS devices in the United States. For inquiries regarding Direct Purchase...

Why am I getting charged in foreign currency when making a payment?

The app does not manage information regarding the currency used during payment.We truly apologize for the inconvenience, but we kindly ask t...