Please try the following steps to see if any of them resolves the issue:

・Check if your device meets the system requirements.
If your device does not meet the system requirements, you may not be able to launch the app.

・Set the graphics to “Low” if the game starts up.
If the game starts, press the Menu button in the Home screen (the button with three bars in the upper right corner), select [Settings], then select [Graphics] and adjust the graphics from there.

・Restart the app.
**Please try closing the app to restart the game.

・Restart your computer.
Open the Start menu and then select [Restart] from the Power menu.

・Reinstall the game.
**Please make sure to link your data beforehand.
Please refer to the following guide from Microsoft on how to uninstall:
https://support.microsoft.com/windows/4b55f974-2cc6-2d2b-d092-5905080eaf98