Please try the following operations to see if the problem is resolved.

・Check if your device meets the system requirements.
If your device does not meet the system requirements, you may not be able to launch the application.

・Set “Graphics” to “Lightweight” *When the game starts up
If the game starts, go to the home screen > menu (the three-line icon in the upper right corner) > Graphics.

・Restart the application.
**Please try closing the running app and restarting the game.

・Restart the computer.
Select “Start” and then “Restart” from the Power menu.

・Reinstall the game.
**Please make sure to link the data in advance.
Refer to the following help from microsoft for uninstallation instructions.
https://support.microsoft.com/windows/windows-%E3%81%A7%E3%82%A2%E3%83%97%E3%83%AA%E3%81%A8%E3%83%97%E3%83%AD%E3%82%B0%E3%83%A9%E3 %83%A0%E3%82%92%E3%82%A2%E3%83%B3%E3%82%A4%E3%83%B3%E3%82%B9%E3%83%88%E3%83%BC%E3%83%AB%E3%81%BE%E3%81%9F%E3%81%AF%E5%89%8A%E9%99 A4%E3%81%99%E3%82%8B-4b55f974-2cc6-2d2b-d092-5905080eaf98”