For troubleshooting, please check the listed issues.

If the problem persists or is not listed above, please use the [Chat with Us] button at the bottom of this FAQ page (if accessing within the app), or the chat button at the bottom right corner of the page (if accessing from a web browser) to report the problem.

Upon receiving your report, we will check its contents and make improvements to our services based on the information you have provided. Please note that we generally do not send individual replies to reports unless necessary.