If you are unable to purchase anything, please check the following:

• Make sure that your network connection is stable. If there is a problem with your current connection, give it some time and try again, or try a different connection.
• Restart your device.
• Make sure that your payment information is registered correctly and that the expiration date of your payment method is valid.
• Make sure your past payments have been completed successfully, regardless of the application.

If you are still unable to purchase, please contact us by clicking on the chat button at the bottom right corner of this FAQ page, then select [Purchases] → [Other purchase issues].

[Note] Sonic Rumble Party is currently only available in a select number of countries, and because of that, you may encounter problems with game updates and in-game purchasing if you play from certain countries.

We are planning to expand our services and supported languages, so stay tuned for future releases! Once updates are available, they will be shared on our official channels:

・Website: https://sonicrumble.sega.com/en/
・Facebook: https://www.facebook.com/SonicRumbleOfficial
・X (formerly Twitter): https://x.com/sonic_rumble
・Discord: https://discord.com/invite/SonicRumble
・Reddit: https://www.reddit.com/r/SonicRumble/