Please check the following.
- Make sure that your network connection is stable. If there is a problem with the current connection, give it some time and try again or try a different connection.
- Restart your device.
- Make sure that your payment information is registered correctly and that the expiration date of your payment method is valid.
- Make sure your past payments have been completed successfully, regardless of the application.
If you are still unable to purchase, please contact us by clicking →[Chat with us] under this FAQ page in the app → [Purchase] → [Other Purchase Troubles].
[Note] Sonic Rumble is currently only available in a certain number of countries and because of that, you may encounter technical difficulties such as game updates and in-game purchasing if you're located in a different country.
We are planning to expand the services and language setting, so stay tuned for future releases! Once updates are available, they will be shared on our official channels:
Website: https://sonicrumble.sega.com/en/
Facebook: https://www.facebook.com/SonicRumbleOfficial
X (formerly Twitter): https://x.com/sonic_rumble
Discord: https://discord.com/invite/SonicRumble
Reddit: https://www.reddit.com/r/SonicRumble/