If you'd like to contact HATSUNE MIKU: COLORFUL STAGE support, the best way to do so is through the in-game support chat. To access this, please follow the steps below:

1.) At the Home screen, tap the Menu button on the top right corner.
2.) Tap the [Support] button.
3.) On the pop-up window, tap [Support] again.
4.) Once you're taken to our help center, scroll down to the bottom of the page and tap on the [Chat with us] button to connect to our support chat.

Our support team will be sending their replies through the same chat, and when they do, a notification icon should appear over the [Menu] and [Support] buttons in-game, so please make sure to check them.

Alternatively, you may also contact us through our official help center.

・Official Help Center URL:
https://sega.helpshift.com/hc/en/12-hatsune-miku-colorful-stage/

If you are accessing our help center through your browser, you can contact us by clicking on the chat button at the bottom right corner of the screen.

Depending on the situation, however, we might have some FAQs that could help you out. Please check out the topics below to find out more:

■ Account Support

If you need help with your account, please contact us through the in-game support chat or our official help center. Before contacting us, however, please prepare as many of the following information as possible so that your account recovery can proceed smoothly:

1.) Your Player ID.
・This is an 18-digit number that you can check at the bottom right corner of the title screen or within your in-game profile page.

2.) Your in-game player name.

3.) If you've purchased paid items, please have the following ready:
・Receipts that include the receipt number, the name of the purchased item, the amount you paid, and the purchase date.
・Screenshots of your receipts.

4.) Your account's Transfer ID.
・If you forgot your Transfer ID, please click here.

5.) Various play data, such as:
・Your in-game player rank.
・The X (Twitter) ID that was listed on your profile (if applicable).
・Your last login date (month/day).
・The date when you first started the game (year/month).
・Names of any 4★ characters you own.
・The amount of Crystals you have.
・The song title, date and time, and difficulty level of the last Challenge Show you played.

6.) The name of the device you last played on.
・Examples: iPhone 13 Pro Max, Galaxy S6 SC-05G, etc.

The more information you can provide about your account, the better we'll be able to assist you.

Alternatively, you may also check out the following FAQs:
・How do I recover my account?
・I forgot my Transfer ID and/or password. What should I do?
・What is account transfer?

■ Reporting Bugs

If you'd like to report a bug that isn't listed in our official website, please contact us through the in-game support chat or our official help center. We would truly appreciate your input, as it will allow us to assist you while gathering more information that would help us reproduce the bug on our side.

Alternatively, some issues could be fixed by troubleshooting, so please try the following:
・Restart the game.
・Restart your smartphone.
・Try switching network connections and/or check that your internet connection is stable.
・Close any other apps you're not using.
・Free up space on your smartphone if you're low on storage space.

■ In-Game Purchases

If you need help with in-game purchases and Crystals, please contact us through the in-game support chat or our official help center. Make sure to have your receipts and account information at hand so our support team could better assist you.

■ Reporting Inappropriate Conduct

If you'd like to report a player or a service that violates our terms of service or guidelines,  please contact us through the in-game support chat or our official help center. However, please keep in mind that we cannot discuss any actions we may have taken against another player's account.

■ Sending Feedback

If you'd like to send feedback, comments, suggestions, and/or words of encouragement to the developers, please select [Feedback] → [Opinions/Suggestions] in the support chat.

However, please keep in mind that we generally do not reply to messages sent through the [Opinions/Suggestions] form, so we kindly request your understanding.