[Steam] Why does the game freeze or crash on the title screen?

Please try the following steps, which may resolve the issue:・Reinstall the game・Verify the integrity of the game filesPlease refer to the St...

[Steam] The game starts up with a white screen then crashes immediately, even if I restart the game. Why is that?

If you have multiple audio devices connected to your computer (speakers, headphones, microphones, Bluetooth audio devices, HDMI audio device...

[PlayStation] Why am I constantly getting connection errors?

Online play involves competing against other players on the internet, so connection issues could arise depending on your and/or your opponen...

[PlayStation] Why won't my game run properly (failed startups, lag, etc.)? *Troubleshooting Guide

The following troubleshooting steps might resolve the issue, so please give them a try: ---------- ■ Please try restarting your PS...

[Mobile] Why won't my game run properly (failed startups, lag, etc.)? *Troubleshooting Guide

Please try the troubleshooting steps below to see if they resolve the issue: ----------- ■Ensure that your device meets the minimu...

[Steam] Why won't my game run properly (failed startups, lag, etc.)? *Troubleshooting Guide

Please try the troubleshooting steps below to see if they resolve the issue: ----------- ■Ensure that your PC meets the minimum sy...

[Steam] Why does my game keep crashing/refuse to start up?

Please try the troubleshooting steps below to see if they resolve the issue: ----------- ■Reinstall the game. ■Verify the int...

[Steam] Why does my game launch with a white screen, then crash immediately after? Restarting doesn't seem to fix it.

This issue may occur if you have multiple audio peripherals connected to your PC, such as speakers, headsets, microphones, Bluetooth audio, ...

Why won't the title screen respond to my taps/clicks?

Please try reinstalling the game to see if it resolves this issue.

Why can't I post in Chat?

The message that you tried to post may have contained inappropriate words, so please edit your message and try again.

Why can't I watch ads?

We apologize for the inconvenience, but ads can only be viewed on the mobile version and not on the Steam or PlayStation versions.In additio...

Why can't I use certain names?

The name you entered may have contained inappropriate words.Please edit what you entered, or try entering a different name.

Why can't I set a Link ID/password?

You cannot set a Link ID or password from [Options] in the title screen.To do so, please go to the Home screen, then go to [Options] → [Acco...

I can't play the game because I'm getting communication errors.

We have received reports from our users regarding this issue.We truly apologize for the inconvenience, but please wait for a few moments and...

Where do I enter invite codes? I can't find it.

Please note that invite codes can only be entered in the mobile version of the game.

Why am I getting an error code?

Please try the troubleshooting steps below to see if they resolve the issue:-----------■Ensure that your device meets the minimum system req...

Why am I getting an "Error Code -1" message?

We truly apologize for any inconvenience caused by error codes.We are currently addressing these issues based on the order that they have be...

I'm having technical issues/I want to report a technical issue.

We're truly sorry for the inconvenience.If you'd like to send a report, please do so in-game or use the chat button on the lower right corne...

Why can't I find players that I obtained?

When you sort or filter your roster, players may disappear from the list.Please try pressing the [Sort/Filter] button, then under the [Filte...

[Steam] Why can't I revert my output monitor settings after I changed it in the [Graphics] settings?

 We have received reports about this issue and are planning to introduce a fix during a future update.In the meantime, please try the f...

How come youth players sometimes don't join for an extended period of time?

[Updated 2/13]As your Scouting Expertise goes up, youth players may stop joining for extended periods in some leagues.We are currently consi...

Why are the changes I made to my kit not showing up?

We have received reports regarding this issue and are currently investigating the cause.If there is any new information, we will post them i...

Why did my signed players get used for Limit Breaks?

Even if you acquire a signed player for the second time and beyond, the signed player will not disappear from your roster and can still be s...

I completed a Tutorial Mission, but how come it's not being counted as cleared?

We have received reports regarding this issue and are currently investigating the cause.If there is any new information, we will notify our ...

Why are my emblem edits not appearing on my kit?

We have received reports regarding this issue and are currently investigating the cause.If there is any new information, we will notify our ...

How come the emblems in the schedule are displayed incorrectly?

We are currently investigating the cause of this issue, and if there is any new information, we will notify our users through this FAQ and n...

Why isn't my gift code working?

Please make sure you entered your gift code correctly.Also, please double check that your gift code is currently valid. In addition, pl...

Why can't I unlock save slot 2?

After you complete the mission at the end of a season, open the Save Files screen in Career Mode to unlock it.

Why am I getting "Error Code: 230009?"

We have identified that this error has been occurring in-game.We are planning to fix this in a future update, so we kindly request your pati...

[Steam] Why won't the game launch?

We have identified that trying to launch the game while IPv6 is enabled might prevent the game from starting. We truly apologize for this is...

Why can't I unlock the next Destination in Event Tour?

We have received reports regarding this issue. In the meantime, this issue may be resolved through basic troubleshooting, so please giv...

Why can't I clear a player's special mission no matter how many times I get POTM?

We are currently investigating the cause of this issue, and if there is any new information, we will notify our users through this FAQ and n...

I'm getting an error that says "A player who is ineligible to play is listed as a starter. Please substitute them with an eligible player." Why is that?

Please double-check your lineup and make sure it doesn't include any players who are under suspension or are assigned for transfers.

How come I didn't receive Formation Coins even after winning a league?

In most cases, you will earn Formation Coins when you win League Lv. 1 through 5. However, for the following leagues, the levels at whi...

Why haven't I received transfer offers? I can't sell my players.

We are currently investigating the cause of this issue, and if there is any new information, we will notify our users through this FAQ and n...

Why did I get relegated to the previous Division after the WPS Season changed?

At the start of a new WPS Season, you will begin at a Division that is one rank lower than the Division you finished at during the previous ...

Why can't I scout even though I have enough RB and/or GB?

Some scouts are one-time only.After you pull from a one-time scout, the [Scout] button will become grayed out.

Why haven't I received my WPS promotion rewards?

We have identified an issue where users are not seeing a GB reward pop-up message after getting promoted.Upon further investigation, we have...

I got promoted to a higher Division in the World Premiership, but how come I didn't receive my rewards?

⚠️We have identified a technical issue that prevents users from receiving their First-Promotion Rewards, and we are planning to fix it in a ...

Why haven't I received my 100 RB (Free) from the SFCC Rainbow Pass?

The Daily Bonus that you receive by purchasing the SFCC Rainbow Pass is only available for 28 days during the pass's duration. Hence, please...

Why can't I set a multiplier in the Dice Event even though I have enough dice?

To set a multiplier higher than x1, you need at least twice the amount of dice required for that multiplier.For example, if you want a x3 mu...

Why does my position say "Not specified" even though I already set positions for the following months?

We have received reports from our users regarding this issue and are currently investigating the cause.If there's any new information we can...

I hit a 10 Scout Tickets panel using a x10 multiplier in the Dice Event, so why didn't I receive 100 tickets?

The actual amount of rewards you will receive is displayed on the left side of the screen.At this moment, we have not yet identified any tec...