[Steam] Why does the game freeze or crash on the title screen?

Please try the following steps, which may resolve the issue:・Reinstall the game・Verify the integrity of the game filesPlease refer to the St...

[Steam] The game starts up with a white screen then crashes immediately, even if I restart the game. Why is that?

If you have multiple audio devices connected to your computer (speakers, headphones, microphones, Bluetooth audio devices, HDMI audio device...

[PlayStation] Why am I constantly getting connection errors?

Online play involves competing against other players on the internet, so connection issues could arise depending on your and/or your opponen...

[PlayStation] Why won't my game run properly (failed startups, lag, etc.)? *Troubleshooting Guide

The following troubleshooting steps might resolve the issue, so please give them a try: ---------- ■ Please try restarting your PS...

[Mobile] Why won't my game run properly (failed startups, lag, etc.)? *Troubleshooting Guide

Please try the troubleshooting steps below to see if they resolve the issue: ----------- ■Ensure that your device meets the minimu...

[Steam] Why won't my game run properly (failed startups, lag, etc.)? *Troubleshooting Guide

Please try the troubleshooting steps below to see if they resolve the issue: ----------- ■Ensure that your PC meets the minimum sy...

[Steam] Why does my game keep crashing/refuse to start up?

Please try the troubleshooting steps below to see if they resolve the issue: ----------- ■Reinstall the game. ■Verify the int...

[Steam] Why does my game launch with a white screen, then crash immediately after? Restarting doesn't seem to fix it.

This issue may occur if you have multiple audio peripherals connected to your PC, such as speakers, headsets, microphones, Bluetooth audio, ...

Why won't the title screen respond to my taps/clicks?

Please try reinstalling the game to see if it resolves this issue.

Why can't I post in Chat?

The message that you tried to post may have contained inappropriate words, so please edit your message and try again.

Why can't I watch ads?

We apologize for the inconvenience, but ads can only be viewed on the mobile version and not on the Steam or PlayStation versions.In additio...

Why can't I use certain names?

The name you entered may have contained inappropriate words.Please edit what you entered, or try entering a different name.

Why can't I set a Link ID/password?

You cannot set a Link ID or password from [Options] in the title screen.To do so, please go to the Home screen, then go to [Options] → [Acco...

[Updated Jan. 29] Why are missions/promises to assign a player as a starter not progressing?

[Updated Jan. 29]Although this issue was supposed to be fixed during the maintenance on January 29th, our team encountered additional proble...

I can't play the game because I'm getting communication errors.

We have received reports from our users regarding this issue.We truly apologize for the inconvenience, but please wait for a few moments and...

Where do I enter invite codes? I can't find it.

Please note that invite codes can only be entered in the mobile version of the game.

Why am I getting an error code?

Please try the troubleshooting steps below to see if they resolve the issue:-----------■Ensure that your device meets the minimum system req...

Why am I getting an "Error Code -1" message?

We truly apologize for any inconvenience caused by error codes.We are currently addressing these issues based on the order that they have be...

Why does the sound get muted after I get an error?

We have identified an issue where the sound gets completely muted once the game returns to the title screen after an error.This issue should...

I'm having technical issues/I want to report a technical issue.

We're truly sorry for the inconvenience.If you'd like to send a report, please do so in-game or use the chat button on the lower right corne...

Why can't I hold meetings?

We have identified an issue that prevents the user from conducting meetings.If you assign a player for temporary transfer after requesting a...

Why can't I find players that I obtained?

When you sort or filter your roster, players may disappear from the list.Please try pressing the [Sort/Filter] button, then under the [Filte...

[Steam] Why can't I revert my output monitor settings after I changed it in the [Graphics] settings?

 We have received reports about this issue and are planning to introduce a fix during a future update.In the meantime, please try the f...

How come youth players sometimes don't join for an extended period of time?

[Updated 2/13]As your Scouting Expertise goes up, youth players may stop joining for extended periods in some leagues.We are currently consi...

Why are the changes I made to my kit not showing up?

We have received reports regarding this issue and are currently investigating the cause.If there is any new information, we will post them i...

How come the changes I made to my formation sometimes don't get applied?

We have received reports regarding this issue and are currently investigating the cause.If there is any new information, we will post them i...

Why did my signed players get used for Limit Breaks?

Even if you acquire a signed player for the second time and beyond, the signed player will not disappear from your roster and can still be s...

I completed a Tutorial Mission, but how come it's not being counted as cleared?

We have received reports regarding this issue and are currently investigating the cause.If there is any new information, we will notify our ...

Why are my emblem edits not appearing on my kit?

We have received reports regarding this issue and are currently investigating the cause.If there is any new information, we will notify our ...

How come the emblems in the schedule are displayed incorrectly?

We are currently investigating the cause of this issue, and if there is any new information, we will notify our users through this FAQ and n...

Why isn't my gift code working?

Please make sure you entered your gift code correctly.Also, please double check that your gift code is currently valid. In addition, pl...

Why can't I unlock save slot 2?

After you complete the mission at the end of a season, open the Save Files screen in Career Mode to unlock it.

Why am I getting "Error Code: 230009?"

We have identified that this error has been occurring in-game.We are planning to fix this in a future update, so we kindly request your pati...

[Steam] Why won't the game launch?

We have identified that trying to launch the game while IPv6 is enabled might prevent the game from starting. We truly apologize for this is...

Why can't I unlock the next Destination in Event Tour?

We have received reports regarding this issue. In the meantime, this issue may be resolved through basic troubleshooting, so please giv...