Why can't I purchase items?

Please try the troubleshooting steps below to see if they resolve the issue: ・Make sure that your internet connection is stable. If you...

Why do I have purchasing limits for items?

Depending on where you reside, the amount of money you can spend in-game may be limited based on your age. ・Under 13: Up to ¥5,000 per ...

Why aren't my purchased items showing up?

We're truly sorry for the inconvenience, but please allow up to 24 hours for your purchased items to appear in-game. However, if your i...

How do I check my purchase history for paid items?

■How to Check Your Purchase HistoryTo check your purchase history, please follow the steps below for your purchase method. [Android]1.)...

How come I didn't receive the RB I bought from the official store?

We're truly sorry, but RB bought from the official store cannot be used on the PlayStation®4, PlayStation®5, and the Steam versions.