We're truly sorry for the inconvenience, but please allow up to 24 hours for your purchased items to appear in-game.

 

However, if your items still do not appear after 24 hours, please contact the appropriate customer support from the list below:

 

■Apple

Since SEGA does not have access to transactions in iOS platforms, contacting SFCC's customer support may not resolve your issue. We're truly sorry, but please contact Apple's customer support instead.

https://support.apple.com/contact

 

■Android

Our customer support will investigate your issue, so please contact us using the chat button on the bottom right corner.

 

■Steam

Please contact Steam Support by referring to the page below:

https://help.steampowered.com/en/faqs/view/6F69-0324-B2DB-6E7E

 

■PlayStation

Please contact PlayStation Support by referring to the page below:

https://www.playstation.com/en-us/support/playstation-support-contact-guide/

 

■Official Store

Please contact Xsolla Support using the link below:

https://help.xsolla.com/en

 

■One Store

Please contact ONE Help using the link below:

https://help.one.store/en/

 

■Huawei

Please contact Huawei Support using the link below:

https://consumer.huawei.com/support/mobile-services/huawei-iap/

 

■MyCard

Please contact MyCard Customer Service using the link below:

https://service.mycard520.com/en-us/

 

■UniPin

Please refer to UniPin's contact page below:

https://corp.unipin.com/#contact-us-section

 

■Razer

Please contact Razer through the page below:

https://www.razer.com/contact-us

 

■TapTap

Our customer support will investigate your issue, so please contact us using the chat button on the bottom right corner.