This form accepts two types of inquiries.
For general inquiries, please contact us through the chat box in the bottom right.
1.) Account Reset
If you'd like to restart the game from scratch, you can do so in-game by following the account deletion steps below:
1. Open the home menu by tapping the square icon on the upper right corner of the home screen.
2. Tap "Other."
3. Tap "Option."
4. Tap "Delete Data," enter "DELETE" in the text box, then tap the "Request Deletion" button.
2.) Account Deletion
You can also delete your account by following the steps below:
1. Open the home menu by tapping the square icon on the upper right corner of the home screen.
2. Tap "Other."
3. Tap "Option."
4. Tap "Delete Data," enter "DELETE" in the text box, then tap the "Request Deletion" button.
■Precautions on Account Resetting and Deletion■
We will perform the following measures in accordance with your request:
・Account Reset
・Account Deletion
※ Once your account has been reset or deleted, you will no longer be able to login to it.
※ Data from a reset or a deleted account cannot be restored.
※ Any remaining data in your account, such as in-game items, will no longer be available. Transfers and refunds will not be possible.
※ Account deletion will take some time to process.
※ As a general rule, once a request has been submitted, it cannot be cancelled, so please be careful.
You can also reset or delete your account through the following steps:
1. Open the home menu by tapping the square icon on the upper right corner of the home screen.
2. Tap "Other."
3. Tap "Option."
4. Tap "Delete Data," enter "DELETE" in the text box, then tap the "Request Deletion" button.
When you delete your account, the following information will be deleted. Please be aware that deleted information cannot be restored, even if you contact us:
・Any data linked to your user ID (such as play data, items owned, and so on).
・Data shared with third parties (entities other than you and SEGA).
Please make sure to read the "Precautions on Account Resetting and Deletion" above, and if you consent to its terms, then please contact us through the form below.
*You must consent to our privacy policy to proceed.
Please fill out the form only if you agree.
■ SEGA CORPORATION Privacy Policy
https://www.sega.co.jp/en/privacypolicy/